Marianne Wilkinson

Councillor, Kanata North

Ottawa City Services and Tools

In My Neighbourhood offers a quick way for residents to locate schools, libraries, parks, recreation facilities, community services, events, land development applications and more within a geographic neighbourhood. The interactive map allows users to see details such as building outlines and address numbers, landscape features, property lines, roads and parks tailored to the address they have entered. In My Neighbourhood is accessible from most desktop PCs, mobile phones and tablet devices. It is also accessible through My ServiceOttawa and

Join Ottawa a new web application on – offers an improved search experience for recreation and leisure programs. It enables residents to search, view and register for a range of City services, programs and activities offered by the Ottawa Public Library, Ottawa Public Health, and the Parks, Recreation and Cultural Services department including programs delivered at seniors’ facilities.

My ServiceOttawa account allows users to securely access multiple City services and information in one place. It is free to set up, easy to use and provides residents and businesses access to City information and services from the comfort of their own home or office 24 hours a day, 7 days a week. You can:

  • Access where more than 270 transactions can be conducted online
  • View, print and pay your water and tax bills online
  • View information regarding services such as schools, libraries, parks, recreation facilities, community services, land development applications and events near you through In My Neighbourhood directly from your My ServiceOttawa account.
  • Never miss a garbage, recycling or green bin pick-up day again! Set up calendar or email reminders, print or order your calendar
  • Obtain relevant and up to date information on all of your service requests such as their status, when it was created and a map of the location

The improved Volunteer Portal on features an easy-to-use search function that offers a comprehensive list of the City’s volunteer opportunities. Residents can search and apply for volunteer positions online based on individual search criteria, and even take online training, making volunteering with the City much easier.

The enhanced Older Adults Portal on has been streamlined and refined to better meet the online needs of the City’s older adult population. It offers residents the ability to find relevant information of interest to their age group, as well it provides information resources for family members and caregivers of older adults.  It offers information on:

  • Caregiver support
  • Getting around the City
  • Help around the home
  • Recreation and leisure
  • Volunteering
  • Health and support services
  • And more!

The redesigned Immigration Portal is the first stop to secure reliable, relevant and easy to access information on the City of Ottawa. It’s a central location for information that links immigrants and newcomers to the organizations providing support and services to immigrants in Ottawa. It offers information on the following topics:

  • See what Ottawa has to offer
  • A practical guide to preparing for life in Ottawa
  • A practical guide to adapting to life in Ottawa
  • Finding work, starting or buying a business
  • Studying, working or living as a student in Ottawa
  • Government services
  • And more!

As part of the City of Ottawa’s commitment to improving citizen engagement and enhancing transparency and accountability to its residents, the City provides public access to its data. Open Data is data that is made freely available to the public in machine readable format without restrictions from copyright, patents or other mechanisms of control.  The Open Data catalogue, found on, has grown from its original two dozen data sets to over 115 data sets.  Data sets range from live bus arrival data to bicycle counts, restaurant inspections, library holdings, election results, and 311 call volumes.  These have led to the development of 100’s of apps, websites, stories, and other uses, contributing revenue and cost savings to the City as well supporting transparency and accountability.

Are you planning on opening up a new food premise in Ottawa? The City’s Business Ambassador Service will make it easier for new business entrepreneurs to work with the City to start-up, plan and operate their new business by providing:

  • One single point of contact to access City services and information related to your new business including processing specific licenses and permits
  • The ability to access information or initiate a request online 24/7 to meet with the Business Information Officer
  • Clear timelines provided upfront from the time a entrepreneur initiates the process to the time they open their business

The redesigned Permits, Business Licenses and Applicationspage on provides information on cost, who to contact, requirements and where to apply for all business permits, licenses and applications in one location. The new page displays information in a standardized format and allows users to filter this information to speed up searches.

TheTravel & Mobilitypage on has been updated to provide tools and information to help you navigate traffic disruptions, road closures, and more resulting from the various construction projects transforming our City over the next few years. Solutions include the Ottawa NAV app and web-based programs which inform residents of road closures, detours and alternative travel options to minimize the impact of the road and construction work.

The City’s new online magazine, Ott City Online is media-rich and shareable through social media channels and:

  • Features sharable content that includes articles, interviews, photos and videos
  • Provides information on City programs and services in an accessible, bilingual format

The City’s Newsroom on is your one-stop for Public Service Announcements, Media Advisories & News Releases. It features improved search functions and is now more interactive with photos, attachments and maps, and an RSS feed.

Mobile friendly Service requests on make it easier than ever to interact with the City online:

  • Use mobile devices with ease: service requests are now responsive to the screen sizes of desktops, smartphones and tablets
  • Include a photo with your service request: the photo can be taken with a mobile device or forwarded from a computer
  • Select from among several options to identify the location: by choosing a point on a map using location services on a mobile device or by entering a municipal address. This contributes to faster and more accurate responses by the City as they fulfill your requests

The City of Ottawa now has new information about Lansdowne Park on New features include descriptions and images of the facilities, facilities rental information and City Programs available at the Park. The redesigned pages create a web presence on that reflects the vibrant new facility and serves as a hub for everything happening at Lansdowne Park.

OttYouth, the City’s online Youth Portal on, is a dynamic, interactive and mobile-friendly portal created with input from Ottawa’s youth. It offers youth:

  • Easy access to information identified as important to youth by youth.
  • Quick links to City of Ottawa programs for youth such as youth employment workshops, leadership training, summer jobs, sports and fitness
  • Access to the City of Ottawa’s social media sites
  • Quick links to help youth engage with the City, such as volunteering and advisory opportunities

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